I’ve worked in hotels for more than a decade. I’ve checked you in, checked you out, oriented you to the property, served you a beverage, separated your white panties from the white bedsheets, parked your car, tasted your room service (before and, sadly, after), cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M’s out of your minibar, laughed at your jokes, and taken your money. I have been on the front lines, and by that I mean the front desk, of upscale hotels for years, and I’ve seen it all firsthand.
How does one fall into the pit of hospitality? How is it that nearly every dollar I’ve ever earned came from a paycheck with a name of a hotel written on it somewhere (or of course in the form of cash from the hand of a generous hotel guest)? Call it an accident, like catching a train with the plan to go across town, but as the platforms smear by one after the other, you come to realize you’v e broken city limits, the train is not stopping, and you’re just going to have to ride this life until the doors open. Or until the conductor stops the train and throws you out on your ass.
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