When Shawnon Bellah went on Undercover Boss, she was Senior Vice President of Operations at Crest Foods Inc. She went blond for her undercover mission and worked at one of the company’s 150 franchises of Nestle Toll House Café by Chip. The cafes bake and sell sweet stuff made with Nestle Toll House ingredients. While undercover, Bellah aka “KJ” is surprised when she fails her own customer service requirements. (She’s painfully slow working the drive-thru window.) She’s also surprised to hear one employees say that “the VP of the company scares the living daylights out of me.” Terrifying is another word workers use.
Since the taping of the show, Bellah has been promoted to Chief Operating Officer (COO). Her boss, Crest Foods CEO Ziad Dala told Restaurant News: “Shawnon isn’t just dedicated, she’s fearless. She hasn’t hesitated to go wherever our franchise partners have needed her, and her indefatigable work ethic raises the bar for everyone around her.” What do you think? Undercover Boss airs Sundays at 8pm on CBS.
