Samsung is having a tough year. On the heels of having to recall its Galaxy Note 7 for being a risk to catch fire, the company has just announced a voluntary recall of some of its top-load washing machines. Samsung washing machines eligible for the recall were manufactured between March 2011 and “current production dates,” according to the company.
Samsung says the machines present “an injury risk to consumers” from “excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items.” The recall may affect 2.8 million washing machines. Two options are available for consumers:
- The first option is a free in-home repair that includes reinforcement of the washer’s top. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer. The free in-home repair is not available for mid-control washer at this time.
- The second choice is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand washing machine, along with free installation of the new unit and removal of the old unit. The rebate amount is based on the manufacture date and model of the recalled washer. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase.